Privacy Policy

CBS Refrigeration Ltd

Last Updated: 29/03/2026

1. Introduction

CBS Refrigeration Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and product configurator.

Data Controller: CBS Refrigeration Ltd, registered in England and Wales under company number 09830725, with registered office at 23 Observatory Court Friern Barnet Road, London, England, N11 1ND.

ICO Registration: We are registered with the Information Commissioner's Office (ICO) under registration number ZB463098.

Contact: For any privacy-related queries, contact at info@cbs-refrigeration.co.uk

2. Legal Basis for Processing

We process your personal data under the following legal bases as defined by UK GDPR:

Contract Performance: Processing necessary to fulfill our contract with you (e.g., processing orders, delivery)

Legal Obligation: Processing required to comply with legal obligations (e.g., tax, accounting)

Legitimate Interest: Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement)

Consent: Processing based on your explicit consent (e.g., marketing communications)

3. Information We Collect

3.1 Information You Provide

Account Information: Name, email address, phone number, postal address
Business Information: Company name, VAT number, business address (for B2B customers)
Payment Information: Billing address, payment details (processed securely by our payment provider)
Order Information: Product configurations, delivery preferences, special requirements
Communication: Information in emails, calls, or messages you send us

3.2 Information Collected Automatically

Device Information: IP address, browser type, device type, operating system
Usage Data: Pages visited, time spent, configurator interactions, clicks
Cookies: See Section 8 for detailed cookie information
Location Data: General location based on IP address (for delivery estimates)

3.3 Configurator-Specific Data

Configuration Data: Your product selections, options chosen, customisations
Saved Configurations: Configurations saved to your account
Interaction Analytics: How you use the configurator (to improve functionality)

4. How We Use Your Information

4.1 Order Processing and Fulfillment:

Process and manufacture your custom products
Arrange delivery and installation
Send order confirmations and updates
Handle warranty claims and after-sales support

4.2 Account Management:

Create and maintain your account
Save your configurations and preferences
Provide customer support

4.3 Legal and Compliance:

Comply with tax and accounting obligations
Maintain business records
Respond to legal requests
Prevent fraud and protect security

4.4 Service Improvement:

Analyse configurator usage to improve functionality
Develop new features and products
Conduct market research

4.5 Marketing (with consent):

Send promotional emails about new products
Provide personalised product recommendations
Share industry news and updates

5. Data Sharing and Third Parties

We may share your personal data with the following categories of third parties:

5.1 Service Providers:

Payment Processors: [e.g., Stripe, PayPal] - to process payments securely
Delivery Companies: [e.g., DPD, DHL] - to deliver your orders
Email Service: [e.g., SendGrid, Mailchimp] - to send order confirmations and marketing
Analytics: [e.g., Google Analytics] - to understand website usage
Cloud Hosting: [e.g., AWS, Azure] - to store data securely

5.2 Legal Requirements:

We may disclose your data to law enforcement, regulatory authorities, or courts when required by law.

5.3 Business Transfers:

In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner.

✓ Data Protection Guarantees:

All third parties are contractually bound to protect your data
We conduct due diligence on all service providers
Data transfers outside the UK comply with UK GDPR requirements
We never sell your personal data to third parties

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

Encryption: All data transmitted over HTTPS/TLS encryption
Access Controls: Restricted access on a need-to-know basis
Secure Storage: Data stored on secure, encrypted servers
Regular Backups: Automated backups to prevent data loss
Security Monitoring: Continuous monitoring for security threats
Staff Training: All staff trained in data protection
Incident Response: Procedures in place for data breach management

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

Account Data: Until you close your account, then deleted within 30 days
Order Data: 7 years from order date (for tax and legal compliance)
Payment Data: As required by payment regulations (typically 7 years)
Marketing Consent: Until you withdraw consent, then removed within 30 days
Website Analytics: 26 months (Google Analytics default)
CCTV (if applicable): 30 days unless required for investigation

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

8.1 Essential Cookies (Always On)

Required for the website to function. Cannot be disabled.

Session management and authentication
Shopping cart functionality
Configurator saved states

8.2 Functional Cookies

Remember your preferences and settings.

Language preferences
Saved configurations
Display preferences

8.3 Analytics Cookies (Requires Consent)

Help us understand how visitors use our website.

Google Analytics
Page views and navigation patterns
Configurator usage statistics

8.4 Marketing Cookies (Requires Consent)

Used to deliver relevant advertisements.

Google Ads remarketing
Facebook Pixel
Email marketing tracking

Managing Cookies

You can manage cookie preferences through our cookie banner or your browser settings. Note that disabling certain cookies may affect website functionality.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

9.1 Right of Access

Request a copy of the personal data we hold about you (Subject Access Request)

9.2 Right to Rectification

Request correction of inaccurate or incomplete data

9.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data (subject to legal retention requirements)

9.4 Right to Restrict Processing

Request that we limit how we use your data

9.5 Right to Data Portability

Receive your data in a structured, machine-readable format

9.6 Right to Object

Object to processing based on legitimate interests or direct marketing

9.7 Right to Withdraw Consent

Withdraw consent for marketing or other consent-based processing at any time

9.8 Right to Lodge a Complaint

Complain to the Information Commissioner's Office (ICO) if you believe we have mishandled your data.
ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113

Exercising Your Rights

To exercise any of these rights, contact us at privacy@cbsrefrigeration.co.uk.
We will respond to all requests within one month (extendable to three months for complex requests).

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. International Data Transfers

We primarily process data within the UK. Where we use service providers located outside the UK/EEA, we ensure adequate safeguards are in place:

Standard Contractual Clauses (SCCs) approved by the ICO
Adequacy decisions (for countries with equivalent data protection)
Other legally recognised transfer mechanisms

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be notified via email or prominent website notice. Continued use of our services after changes constitutes acceptance.

13. Contact Us

CBS Refrigeration Ltd

23 Observatory Court Friern Barnet Road London, England N11 1ND

Email: info@cbs-refrigeration.co.uk

Phone:07471636975